As of 11/4/17 9:31 AM PST, Crunchyroll has officially confirmed that everything is okay and their site is back to normal.
*Updates to the situation are at the bottom of the page.
11/4/17 5:21 AM PST – Somewhere around 3:00 am PST, Crunchyroll’s website began having server issues for many users. Then around 3:30 am PST we began seeing Twitter users saying that the website’s homepage attempts to auto-download a “Crunchyroll Viewer” program upon visiting.
Don't visit the Crunchyroll site right now. The site is down and the front page auto-downloads a weird .exe file.
— Canipa (@CanipaShow) November 4, 2017
https://twitter.com/Swaps4/status/926776185119559680
The latest update to this is a Tweet from the @Crunchyroll_de Twitter account, stating something along the lines of not having control of their webpage, and to not access their website due to malware issues.
ACHTUNG! BITTE TEILEN!
Bitte gegenwärtig NICHT unsere Webseite ansteuern, da wir aktuell ein Problem mit Schadsoftware haben.
— Crunchyroll.de @ Alabasta (@Crunchyroll_de) November 4, 2017
And for our English-speaking audience
Please DO NOT access our website at the current time. We are aware of the issues and are working on it— Crunchyroll.de @ Alabasta (@Crunchyroll_de) November 4, 2017
Additionally, apps have been stated to still be safe, although some functionality may not work properly due to server issues.
Apps should be safe, but don't work at the moment. Just please don't access the website.
— Crunchyroll.de @ Alabasta (@Crunchyroll_de) November 4, 2017
We have seen many users confirm that this program is indeed a trojan virus, so we ask that you please avoid the Crunchyroll website at all costs until there is an update to this story. Crunchyroll’s US team and main branch currently has not yet responded or publicly stated that they are aware of this issue.
UPDATE 11/4/17 5:46 AM PST – While the phrasing used is bad, Crunchyroll DE stated that it appears to be a DNS hijack (which is a form of hack), and that no site data has/is being stolen.
Update: We have NOT been hacked. At the moment, it appears to be DNS hijacking.
— Crunchyroll.de @ Alabasta (@Crunchyroll_de) November 4, 2017
UPDATE 11/4/17 6:15 AM PST – According to Nate Ming, the Customer Support lead at Crunchyroll, as of 5:54 AM PST, there are people working to fix the website issue. There is still no public announcement from the company itself.
good morning
we've got people working on the issue with CR right now, I'm really sorry about this
— Nate Ming (@NateMing) November 4, 2017
UPDATE 11/4/17 7:09 & 7:22 AM PST – The official English Twitter account for Crunchyroll has tweeted a statement saying that they are aware of the issues and are currently working on them. They urge viewers to NOT visit their site at the current time.
UPDATE 11/4/17 7:32 AM PST – Crunchyroll has confirmed their mobile and other applications are not affected, but that they are down at this moment.
ATTENTION ALL CRUNCHYROLL USERS!!
Please DO NOT access our website at the current time. We are aware of the issues and are working on it!!
— Crunchyroll (@Crunchyroll) November 4, 2017
The app is not infected but is down as we are currently working on fixing the website!
— Crunchyroll (@Crunchyroll) November 4, 2017
UPDATE 11/4/17 9:31 AM PST – Crunchyroll has officially confirmed that everything is okay and their site is back to normal.
We've just gotten the all-clear to say that https://t.co/x1dBCM9X9C is back online!! Thank you SO MUCH for your patience ~ ❤️ pic.twitter.com/FQRRHowvp6
— Crunchyroll (@Crunchyroll) November 4, 2017
